Terms and Conditions

Of enrolment for ongoing bookings:

FEES:
For children fees are calculated and payable per term. For adults we can run classes throughout the year – if you wish to book in as an ongoing booking please specify your choice.

For ongoing students we can offer you an annual invoice which is payable annually either through two instalment payments (2.5% discount) or as a lump sum yearly payment (a 5% discount applies). Once a student is confirmed as an ongoing student, tuition fees are payable one term in advance for all children’s classes so we have clarity regarding the teaching schedule (for the benefit of existing and new students).

For ongoing individual or small group students we request a written commitment for the year so we can hold your timeslot for you.
Ongoing students will be requested to make a commitment in early October regarding tuition for the following year. The first instalment is payable in October for commencement in the following year. The remainder of tuition fees will be payable in May of the year of tuition.

REFUND POLICY
All fees are non refundable except where: (i) a class is cancelled by the Karen Knowles Singing School in circumstances where an alternate teacher or alternate class is not offered by the School within a reasonable time frame; (ii) a student withdraws from tuition due to illness or injury that prevents the student from completing the course; or (iii) exceptional circumstances prevent the student from completing the course (eg: unplanned move interstate or internationally, prescribed care taking of family member (father, mother, spouse/partner, child) due to illness or injury). In these cases all fees are refundable except a $120 administration fee. A credit (minus the administration fee) can be held on file for future classes.

Payments for enrolments will not be refunded due to a change of mind.

All group classes require a minimum number of enrolments in order to run. Should a course not be able to commence due to insufficient numbers or teacher unavailability you will be advised as soon as possible and if an alternate teacher or alternate class cannot be provided within a reasonable time frame all fees will be refunded.

Changes of teacher or class time

Changes of class times, venue or teacher:
Class times and teachers are subject to change (eg: teachers’ illness/availability and/or venue availability). All reasonable care will be taken to give sufficient notice to students in such circumstances.

MAKE UP CLASS AND MISSED CLASSES POLICY
Students will forfeit classes they are unable to attend unless students are able to inform the School at least 48 hours before the class of their intended absence. In this circumstance, subject to teacher and time availability, an arrangement for a make-up class may be organized but cannot be guaranteed. All last minute class cancellations will have to be forfeited due to venue fees and payment for teacher’s time.

A maximum of two make-up classes are permitted per term for Individual lessons only. Please note make-up classes for individual classes must be completed within the term that they relate to. Times for make-up classes are to be agreed with the student and teacher directly and are to be made up within the same term. Arrangements can be made for long-term illnesses or lengthy vacations exceeding 3 weeks. Make-up classes are not applicable for group classes (such as small group classes) as the class will still run in the students absence with teacher and venue costs still incurred.

Confirmation of place

A student’s place will be confirmed once full payment has been received.

In order to be assured of a place please arrange confirmation of your booking to be received three weeks in advance of classes or workshops commencing.

Existing term class students are invited to re-enrol for their existing place during the previous term. In order to have their existing place confirmed for the following term,

Confirmation of their place must be received at the office halfway through the preceding term in order to confirm the space. This also ensures the smooth running of the school’s timetables.

For new individual and small group class students we will liaise with you regarding the confirmed time within 7 to 10 days once full payment has been received.

Privacy

WE VALUE YOUR PRIVACY

The Karen Knowles Singing School acknowledges and respects the privacy of individuals. We advise that much of the information that you may have provided to, or may be asked to provide, to the Karen Knowles Singing School is ‘personal information’. As a general rule, personal information is not released by the Karen Knowles Singing School to other organisations, except in response to legal requirements such as a subpoena, and information regarding an individual will not be disclosed to a third party without the individual’s consent, except where the third party is a teacher, engaged as one of our administration contractors or directly acting as our agent.

WHY DO WE COLLECT YOUR INFORMATION
This information is collected for the purposes of processing your enrolment or inquiry for singing lessons at the Karen Knowles Singing School. Information that we collect will be used for keeping you informed of upcoming classes or events, improving the student experience and assisting us in improving and marketing our services to you.

HOW DO WE COLLECT YOUR INFORMATION
Information the Karen Knowles Singing School collects is used only for the purpose stipulated at the time that the information is collected. The Karen Knowles Singing School is required by law not to reveal, disclose, sell, distribute, rent, licence, share or pass on to any third parties, any personal information that you may have provided to us unless we have your express consent to do so.

Exceptions to this include:

  • Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and;
  • Where the Karen Knowles Singing School is required to provide information in response to Subpoenas or Warrants or other legal process.

Thank you sincerely for your co-operation.
We look forward to welcoming you to the School.