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The Karen Knowles Singing School is committed to helping students develop their singing abilities and achieve their aspirations and goals in the singing industry. In order to achieve this, we require the smooth administration of the school’s facilities. As such, your knowledge and adherence to the School’s term and conditions listed below would be very much appreciated:
A student’s place will only be confirmed when full payment is received and the enrolment form completed and returned. Enrolment forms with payment schedule and due dates will be given by teachers to students one week prior to re-enrolment week (for tuition for the remainder of 2007, re-enrolment week will occur in the week commencing 5th March 2007; for 2008 tuition, re-enrolment week will occur in the week commencing 7th October 2007) . For new students forms will also be downloadable from the School’s website.
For Individual lessons and Small Group lessons, only a tentative time will be given to you upon booking. You will be notified of the confirmed time when full payment and completed enrolment form have been received. Existing students (individual tuition) who have paid the full years fees in advance are able to confirm their timeslot for the whole year.
Fees are calculated per term and payable annually either through two instalment payments or as a lump sum yearly payment (discount applies). Tuition fees are payable one term in advance for all classes. If at any time you are having difficulty making lump sum payments please advise us immediately – you may be able to organise a regular periodic payment or direct debit arrangement with your bank. We do need a written commitment for the rest of the year for those students who have individual tuition timeslots or are part of a small group or adult group class so we can hold your space for you. Achieving the right balance within the dynamic of small groups and adult groups can at times be challenging and becomes impossible if the group is constantly changing each term. Students will be asked to make a commitment in early October regarding tuition for the following year. The first instalment is payable in October for commencement in the following year. The remainder of tuition fees will be payable in May of the year of tuition. As such, regular tuition fees consist of two payments annually.
Class times and teachers are subject to change (eg: teachers’ illness/availability and/or venue availability). All reasonable care will be taken to give notice to students in such circumstances.
All fees are non refundable except where: (i) a class is cancelled by the Karen Knowles Singing School in circumstances where an alternate teacher or alternate class is not offered by the School within a reasonable time frame. In the latter case a full refund will be provided; (ii) a student withdraws from tuition due to illness or injury that prevents the student from completing the course; or (iii) exceptional circumstances prevent the student from completing the course (eg: unplanned move interstate, prescribed care taking of family member (father, mother, spouse/partner, child) due to illness or injury). In the last two cases all fees are refundable except a $120 administration fee and a credit (minus the administration fee) can be held on file for future classes. Payments for enrolments will not be refunded due to a change of mind. All group classes require a minimum number of enrolments in order to run. Should a course not be able to commence due to insufficient numbers or teacher unavailability you will be advised as soon as possible and if an alternate teacher or alternate class cannot be provided within a reasonable time frame all fees will be refunded.
A maximum of two make-up classes are permitted per term for Individual lessons only. In order to qualify for a make-up class see non-attendance policy below. Please note make-up classes for individual classes must be completed within the term that they relate to. Times for make-up classes are to be agreed with the student and teacher directly and are to be made up within the same term. Arrangements can be made for long-term illnesses or lengthy vacations exceeding 3 weeks. Make-up classes are not applicable for group classes (such as adult group, small group and Saturday afternoon or Sunday breakfast club) as the class will still run in the students absence with teacher and venue costs still incurred. However, group class participants who miss a class may attend an alternate group class at another venue or timeslot to make up a missed class.
Students will forfeit classes they are unable to attend unless students are able to inform the School at least 48 hours before the class of their intended absence. In this circumstance, subject to teacher and time availability, an arrangement for a make-up class may be organized but cannot be guaranteed. All last minute class cancellations will have to be forfeited due to venue fees and payment for teacher’s time.
As a safety requirement, we request that parents remain with their children if they are dropped off at the venue earlier than their session and be picked up on time. The School and teachers are not able to supervise their students before and after class times.
In the event of an accident and where it is impractical to communicate with a parent or guardian, the student’s teacher may authorise medical treatment considered necessary by a qualified medical practitioner.
Please check the Term Dates page for a list of the public holidays observed at the School.
Please see enrolment form for other Terms and Conditions
THANK YOU FOR YOUR COOPERATION
The Management and Teachers of the Karen Knowles Singing School
The Karen Knowles Singing School acknowledges and respects the privacy of individuals. We advise that much of the information that you may have provided to, or may be asked to provide, to the Karen Knowles Singing School is 'personal information'. As a general rule, personal information is not released by the Karen Knowles Singing School to other organisations, except in response to legal requirements such as a subpoena, and information regarding an individual will not be disclosed to a third party without the individual's consent, except where the third party is a teacher, engaged as one of our administration contractors or directly acting as our agent.
This information is normally collected for the purposes of processing your enrolment or inquiry for singing lessons at the Karen Knowles Singing School. Information that we collect will be used for keeping you informed of upcoming classes or events, improving the student experience and assisting us in improving and marketing our services to you.
Information the Karen Knowles Singing School collects is used only for the purpose stipulated at the time that the information is collected. The Karen Knowles Singing School is required by law not to reveal, disclose, sell, distribute, rent, licence, share or pass on to any third parties, any personal information that you may have provided to us unless we have your express consent to do so.
Exceptions to this include:
Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and;
Where the Karen Knowles Singing School is required to provide information in response to Subpoenas or Warrants or other legal process, including requests from the Australian Stock Exchange.
You have a right of access to, and alteration of personal information concerning yourself held by the Karen Knowles Singing School, in accordance with Government Legislation.
If students have any queries in relation to privacy at the Karen Knowles Singing School, please contact us toll free on 1300 889 357.
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